Lao Airlines Official Website

Ticket Refund / Change

Flight Reservation Cancellation and Refund


To cancel your flight reservation, send your request to one of the email address below

onlinebooking@laoairlines.com   or  vtersqv@laoairlines.com    

The cancellation charges applicable will depend on the fare rule of your booking class.
Your cancelled ticket can be refunded at the Lao Airlines Head Office in Vientiane only by sending email to us..
The refund for your ticket will be processed within two weeks or a month through your credit card not Cash. it depends on your issuing bank policy.

Flight Reservation Changes

 • Change reservation : The applicable charges will depend on the fare rule (please contact by formal email).
 •  Reroute : Not permitted.
 • Name change : Not permitted.
 • Upgrade : Not permitted.
 • Ticket Endorsement : Valid on QV operated flights only/non endo/penalty applies