Passengers should ensure to check-in by the following times:

Open Time

– International Flights: at least 2 hours prior to scheduled departure time.

– Domestic Flights: at least 1 hour 30 mins prior to scheduled departure time.

If you have not completed check-in formalities and have a boarding pass by the above timeline, you will not be able to travel on the flight. Depending on the fare conditions of your ticket, a failure to check-in on time may also result in:

– Your ticket become invalid for travel or non-refundable if there are restrictions on changes. You will need to make a new booking and purchase a new ticket.

– Paying change fee, and/or fares difference for the new applicable fare.

Note: You should carry your traditional paper ticket or Itinerary Receipt (or E-ticket) with you at all times for both international and domestic flights.