Terms & Conditions.

Welcome to our Loyalty Program. These Terms and Conditions govern your participation and help us protect your data while providing you with exclusive rewards. By joining, you agree to these terms, which are legally binding and may be updated periodically to improve our service.

As a member of ChampaBonus, you will earn points every time you fly with Lao Airlines or use the services of our program partners. These points can be redeemed for valuable awards for yourself, your family, or your friends.

• Unused Points will expire two (2) years from the date they were credited. The expiry date is rounded to the end of the month.
• Redemption cancellations and point reinstatement: As a general rule, redemption awards cannot be cancelled and redeemed points cannot be re-deposited. Exception — airline-caused irregular operations: If an irregular operation is caused by Lao Airlines, an affected complimentary ticket may be rescheduled to a new date without a service fee, or refunded with the redeemed points re-credited to the member’s account.
• Redemption tickets are non-reroutable.
• Name changes on redemption tickets are not permitted.
• Date changes for redemption tickets are permitted, subject to a standard service fee or penalty, except for the airline-caused irregular-operation circumstances described above.
• Missing Points must be claimed within six (6) months of the flight departure date.
• Transactions that occurred prior to a member’s enrollment date are not eligible for point credit.

Lao Airlines issues 5 digital types of ChampaBonus membership cards:

Champa Blue

Champa Silver

Champa Gold

Champa VIP

Champa Platinum

Upon successful registration, your account will be activated in the 'Champa Blue' tier. As you travel with us, you can advance through our membership levels based on the following criteria:

• Champa Silver: Attained after accumulating 5,000 points or completing 18 qualifying flights within 12 consecutive months.
• Champa Gold: Attained after accumulating 10,000 points or completing 35 qualifying flights within 12 consecutive months.
• Champa Platinum: The highest tier is awarded upon reaching 20,000 points or completing 50 qualifying flights within 12 consecutive months.
• Champa VIP: Qualification criteria are not specified in the current programme terms.

• Each member may hold only one membership account, which will record all accumulated points and award redemptions.
• Membership numbers and accrued points are non-transferable between individuals or accounts under any circumstances.
• Lao Airlines reserves the right to modify the ChampaBonus structure, policies, benefits, and Terms and Conditions ("Program Rules") at any time, with or without prior notice.
• Participation in the ChampaBonus program is subject to the Program Rules.

Each member is responsible for reading the terms and conditions, newsletters, and account statements to understand their rights, responsibilities, and status within the program.

• To ensure points are credited correctly, members must provide their membership number when booking via the reservation center, website, or travel agents, and present their digital membership card upon check-in.
• Airport taxes and surcharges for redemption tickets must be paid in cash or credit card by the member.

Silver, Gold and Platinum members who do not meet the applicable points or flight qualification criteria within the following 12 months will be downgraded (for example, Platinum to Gold, Gold to Silver, or Silver to Blue).

• Lao Airlines reserves the right to terminate the ChampaBonus Program at any time.